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GA State Board of Workers' Comp Honored
Author: | Monday April 06, 2009
Service has its own rewards but it is nice to be recognized.
Georgia State Board Recognized for Customer Service
The Georgia State Board of Workers’ Compensation is the proud recipient of the Governor’s Commendation for Excellence in Customer Service.
Under the leadership of Chairman Carolyn Hall, the State Board of Workers Compensation has created a unique culture of customer service and responsiveness to the many needs of its constituents and the citizens of Georgia.
Through creative use of technology, their team has committed more than two and a half million pages of files to a new Integrated Claims Management System, transitioning from a conventional, paper-based agency to a paperless system. Board staff now has immediate, real-time access to files, saving time and costs and allowing them to focus on customers instead of paperwork.
The Governor’s Customer Service Initiative is a unique effort to engage the State of Georgia employees in improving service to citizens through a three-prong strategy to become faster (speeding up services); friendlier (develop a customer-focused culture); and easier (adopting an enterprise approach to managing call centers).
This award honors all of the State Board of Workers’ Compensation employees for their hard work and dedication to improving the system. We have met and will continue to meet and improve upon the challenge of providing faster, friendlier and easier service to our customers.
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